EIC Experts has developed several business value-adding products that customers can deploy right off-the-shelf for their Employee Interaction Center.
Compliance and Reporting
Most organizations using the employee interaction center have wealth of information at their fingertips though no real time access to it. Using our pre-built real time reports will allow your agents, supervisors and executives to quickly access information for day to day decisions and allow them to concentrate on more strategic issues.
This is a dashboard report that will be utilized by the upper management of a EIC based shared-services organization to identify and report on the current workload of all the Agent groups (or sub-organizations) within the shared services center.
This report will give a high level overview of the current and recent activities within the EIC system with various key metrics displayed by Tiers of support.
This report has been developed with Web-Dynpro ABAP technology and is built using SAP Graphics and other user-friendly visual elements given the nature of the audience that the report was serving. All the key metrics are displayed using bar charts and pie chart for greater visual impact with color-coding of key performance indicators such as Violations, and outstanding follow-ups.
All the information on these reports will be real-time and have been used by EIC customers to supplement the reporting from SAP Business Information Warehouse (SAP BW).